Submit a Warranty

Smash a rim?
We’ve got you.

Some brands we carry have dedicated warranty policies. Below you’ll find the policies of those brands, as well as what to do if your smashed rim isn’t covered.

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  • Highest quality spokes and nipples
How it works

Starting a claim is easy

All claims start with an email. We’ll confirm your warranty eligibility and send back a simple form to fill out.

01
01

Receive a link

Email us at team@thebrig.com.au with your order number and we'll send you a secure personalised link to get the process started.

02
02

Fill out the form

Enter a few details about your rim, and how it was damaged. We’ll engage with the supplier on your behalf and obtain a replacement rim.

Email team@thebrig.com.au
We aim to reply within 1-2 business days.
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Covered Brands

Warranty policies

These are the brands with dedicated warranty terms and what you're entitled to.

Lifetime Guarantee

Wingman

$99 Rebuild

If you smash a Wingman rim, we’ll rebuild it for $99. This includes a brand new rim, fresh spokes, and an immaculate wheel build.

One of the big complaints about ‘lifetime warranty’ is that customers are still on the hook for a build, which can run you $200 locally. Our policy ensures you know exactly what you’re up for when you smash a rim, and guarantees that your new wheel is built by the best in the game.

As we update and improve our rims, you’ll receive the latest and greatest when you book in a Lifetime Guarantee Rebuild.

Warranty Rebuild

Light Bicycle

$99 Rebuild

If you smash a Light Bicycle rim, we’ll rebuild it for $99. This includes a brand new rim, fresh spokes, and an immaculate wheel build.

One of the big complaints about ‘lifetime warranty’ is that customers are still on the hook for a build, which can run you $200 locally. Our policy ensures you know exactly what you’re up for when you smash a rim, and guarantees that your new wheel is built by the best in the game.

As we update and improve our rims, you’ll receive the latest and greatest when you book in a Lifetime Guarantee Rebuild.

Rebuild Support

We Are One

Discounted $120 Rebuild

Note: We Are One now offers discounted replacement warranty rims for $100 in Australia.

If you manage to smash a We Are One rim, you can opt to have us send you that replacement rim, or we’ll happily rebuild one onto your hub at a discounted rate of $120. This service includes fresh spokes, and an immaculate wheel build.

One of the big complaints about ‘lifetime warranty’ is that customers are still on the hook for a build, which can run you an extra $200 locally. Our policy ensures you know exactly what you’re up for when you smash a rim, and guarantees that your new wheel is built by the best in the game.

No warranty policy

Don’t see your brand?

If your rim is from a brand without a dedicated warranty policy, we can still get you back on the trail. Book a rebuild through our amazing rebuild service and we’ll lace a fresh rim onto your hub with new spokes and a premium wheel build.

Book a Rebuild
Pick a new rim, ship us your hub.

Ready to start your claim?

Drop us a line and we'll take it from there. The faster we hear from you, the faster you're back on the trail.

Email team@thebrig.com.au